100 Days of Being a Customer Support Agent Day 20: Escalating Issues Effectively.Know when to escalate. Sometimes an issue is beyond your scope. Recognizing when to escalate to a higher tier or a different department…11h ago11h ago
100 Days of Being a Customer Support Agent Day 19: Handling Feedback, Both Good and Bad.Feedback is your friend, Whether positive or negative, customer feedback is an opportunity to learn and improve. Acknowledge it, thank…1d ago1d ago
100 Days of Being a Customer Support Agent Day 18: Follow-Up as a Success Strategy.Follow-up is a game-changer. Don’t just solve the issue and move on. A follow-up shows that you care about customer satisfaction and ensure…2d ago2d ago
100 Days of Being a Customer Support Agent Day 17: Effective Use of Customer Support Tools.Leverage your support tools. The right tools can improve efficiency and customer satisfaction. Whether it’s a ticketing system, live chat…3d ago3d ago
100 Days of Being a Customer Support Agent Day 16: Building Customer Trust.Trust is earned, not given, In customer support, building trust means being consistent, reliable, and honest. It’s what keeps customers…4d ago4d ago
100 Days of Being a Customer Support Agent Day 15: The Importance of Patience.Patience is a superpower in customer support.5d ago5d ago
100 Days of Being a Customer Support Agent Day 14: Dealing with Difficult Situations.Sometimes, no matter how great the service is, there will be difficult customers or situations. Stay calm, maintain professionalism, and…6d ago6d ago
100 Days of Being a Customer Support Agent Day 13: The Value of Personalization.Customers appreciate a personal touch, even in support. Using their name, acknowledging their history with the company, or tailoring your…Nov 13Nov 13
100 Days of Being a Customer Support Agent Day 12: Time Management for Support Agents.Time is of the essence when solving customer issues. Prioritizing urgent matters, delegating tasks, and staying organized can help you…Nov 12Nov 12
100 Days of Being a Customer Support Agent Day 11: Knowledge Base — A Support Agent’s Best Friend.Build and use a knowledge base. A well-organized knowledge base can save time and improve accuracy. A comprehensive FAQ or help center is…Nov 11Nov 11
